Agreement and scope
By accessing or using driftcurio.com, creating an inquiry or reservation, or submitting an order, you agree to these Terms and to the policies linked from them. If you do not agree, do not use the site or place an order.
These Terms apply to the DRIFT CURIO website, customer inquiries, temporary reservations, purchases, preparation services, shipping and related customer support. Additional terms shown for a particular product, service or promotion also apply to that transaction. If a specific written term conflicts with these general Terms, the more specific term controls for that transaction.
Exact pieces and natural material
DRIFT CURIO primarily offers one-of-one natural forms. Unless a listing clearly says otherwise, a SKU identifies the exact physical piece shown and documented on that product record.
Natural material can include grain variation, color variation, cavities, irregular edges, cracks, branch tips, tool marks or other characteristics visible in the listing and condition record. Product photographs, measurements, condition notes and disclosed limitations form part of the product description. Minor differences caused by lighting, screens or measurement method do not create a different piece.
If you request optional preparation, trimming, drilling, mounting, soaking, positioning or other customization, the agreed scope should be confirmed before irreversible work begins. Once approved irreversible work has started, change-of-mind cancellation or return rights may be limited as described in the applicable policy.
Pricing, currency and taxes
Prices are shown in U.S. dollars unless the site clearly states another currency. Shipping, delivery, taxes, duties, import fees and optional services may be shown or quoted separately.
You are responsible for taxes, duties, customs charges or other government fees that are not collected by DRIFT CURIO at checkout or included in a written quote. Your bank or card issuer may also charge currency-conversion or international-transaction fees that are outside DRIFT CURIO's control.
We may correct an obvious pricing, description or calculation error before accepting an order. If an affected payment has already been captured and the order cannot be honored on the corrected terms, the affected amount will be refunded to the original payment method.
Orders, availability and reservations
Because many DRIFT CURIO pieces are one-of-one, availability can change quickly. An item appearing on the site does not guarantee that it remains available until an order is accepted.
Submitting an order is an offer to purchase. An order is accepted when DRIFT CURIO confirms acceptance or otherwise confirms that the order will be fulfilled. We may decline or cancel an order before fulfillment for reasons including unavailable inventory, payment failure, pricing or listing error, suspected fraud or abuse, shipping restrictions, customs or import restrictions, or an incomplete or invalid delivery address.
A temporary reservation does not transfer ownership of a piece. Where the site shows a 30-minute reservation window, that hold expires after 30 minutes unless the service expressly confirms a different duration. An expired reservation can return the piece to available inventory.
If you need to cancel an order, contact us as soon as possible. Cancellation is not guaranteed after packing, shipment or approved irreversible customization has begun.
Payment
Payments are processed through the payment method or payment processor presented at checkout, including Stripe where available. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the amount shown for the transaction.
Payment authorization or capture does not require DRIFT CURIO to fulfill an order that cannot lawfully or reasonably be completed. If an accepted payment must be reversed because an order is cancelled by DRIFT CURIO, the applicable refund will be sent to the original payment method.
Payment processors and financial institutions may apply their own terms, security checks, holds, currency conversion and processing rules. See our Privacy Policy for information about payment-data handling.
Shipping, customs and import restrictions
Shipping methods, destination eligibility, rate information, preparation steps and estimated transit windows are described on our Shipping & Delivery page and in any order-specific quote or confirmation.
Transit dates are estimates unless expressly stated otherwise. Customs review, carrier disruption, weather, remote-area handling, inspection and other events outside DRIFT CURIO's reasonable control can delay delivery.
DRIFT CURIO selects the supported carrier for each shipment. A customer may not require a particular carrier. You are responsible for providing a complete and accurate delivery address and for confirming that the product may lawfully be imported, possessed and used at the destination.
We may refuse or cancel shipment to a destination where carrier rules, sanctions, customs, quarantine, plant-material, import or other legal restrictions prevent or materially interfere with fulfillment. Duties, taxes, brokerage, inspection or import charges not expressly included in the order remain the customer's responsibility.
Returns, refunds, damage and cancellations
Our Returns & Refunds policy is incorporated into these Terms. The policy applicable to an order controls the detailed return and damage process.
Approved irreversible customization can limit change-of-mind returns after the work begins. A wrong item, transit damage, material deviation from an approved customization scope or serious mismatch with the product record remains subject to review under the applicable policy.
Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded or restricted.
Acceptable use
You may use the site only for lawful purposes. You must not:
- use the site to violate law, sanctions, import rules or another person's rights;
- attempt to gain unauthorized access to accounts, systems, data or site infrastructure;
- introduce malware, automated abuse, fraudulent transactions or payment-card testing;
- interfere with security, availability, reservations, inventory controls or other customers' use;
- misrepresent your identity, payment authority, delivery information or transaction purpose;
- copy, scrape or republish substantial site content for commercial use without permission.
We may restrict access, cancel a reservation or reject an order where reasonably necessary to protect the site, customers, inventory, payment systems or legal compliance.
Site content and intellectual property
The DRIFT CURIO name, site design, product photography, product records, text, graphics and other site content are owned by DRIFT CURIO or used with permission and are protected by applicable intellectual-property laws. You may view and use the site for personal shopping, research and customer-service purposes, but you may not reproduce or exploit protected content commercially without permission.
Photos, files or other materials that you send for an inquiry, return, damage claim or support request are used for that customer-service purpose. Sending support material does not by itself grant DRIFT CURIO permission to publish it publicly. Public archive, testimonial, editorial or social use requires separate permission or another valid authorization.
Product use, site availability and responsibility
You are responsible for evaluating whether a piece and any mounting or preparation option are suitable for your intended installation, enclosure, aquarium, terrarium, display or other use. Follow appropriate safety, structural, animal-care, water-care and local regulatory requirements for your application.
We work to keep product information and the site accurate and available, but the site may occasionally contain errors or be unavailable. To the maximum extent permitted by applicable law, DRIFT CURIO does not accept liability for indirect, incidental, special or consequential losses arising from use of the site or a transaction where those losses cannot reasonably be attributed to a breach by DRIFT CURIO.
Nothing in these Terms excludes or limits liability, warranties, statutory rights or consumer remedies that cannot lawfully be excluded or limited.
Changes, severability and contact
We may update these Terms to reflect changes to the site, products, services, providers or legal requirements. The effective date at the top of this page identifies the current version. An order is generally governed by the terms and policies presented for that transaction when the order is placed, subject to mandatory applicable law.
If any provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not waive that provision.
Questions about these Terms, an order or a policy can be directed through our Contact page. You can also review our Privacy Policy, Shipping & Delivery and Returns & Refunds pages.