Every exact piece leaves with a condition and package record. If something is wrong after delivery, we start there: what you chose, what was disclosed, what left our care, and what arrived.
Natural material can include cracks, cuts, cavities, irregular edges and fragile branches. Those features belong in the exact-piece record before purchase. A post-delivery review compares what arrived with that record rather than treating every natural mark as damage—or dismissing a new problem as “just wood.”
Visible natural features and limitations already shown in the exact-piece media, condition notes or record are part of the object the customer selected.
A wrong item, new transit breakage, material deviation from an approved customization scope, or serious mismatch with the product record should be reviewed against the evidence chain.
Transit damage must be reported within 48 hours after delivery. Keep the outer box and internal protection while the case is reviewed, and photograph the shipment before the evidence disappears.
We compare what arrived with the exact-piece condition and package records captured before dispatch, then confirm the appropriate resolution.
Return requests for an eligible, unmodified exact piece must be made within 7 calendar days after delivery. The piece must remain unused, not submerged and materially unchanged.
A return request does not replace a damage report. If the piece arrived damaged, follow the 48-hour transit-damage path and preserve all packaging for review.
When a customer approves irreversible work and that work begins, change-of-mind returns may be excluded under the accepted policy. Approval is the dividing line: irreversible work should not begin without a defined scope and recorded customer approval.
Customer evidence is reviewed against the exact-piece condition record, approved customization scope where relevant, and the package/dispatch evidence retained before shipment. The evidence determines the supported resolution path.
The supported outcome depends on the evidence and the policy attached to the order.
If a refund is approved, allow 7–14 business days after approval for it to reach the original payment method, subject to the receiving bank or payment provider. Original international shipping is not refunded, and return shipping remains the customer’s responsibility.
DRIFT CURIO selects the supported carrier for each shipment. FedEx, UPS, DHL or another supported carrier may be used; customer requests to designate a specific carrier are not accepted. For shipping expectations before purchase, review Shipping & Delivery.