Scope
This policy applies to personal information processed through driftcurio.com and DRIFT CURIO customer-service, inquiry, reservation, order, shipping and related online services.
It does not apply to third-party websites or services that you choose to visit or use separately. Those services are governed by their own privacy practices.
Information we collect
The information we collect depends on how you interact with DRIFT CURIO. It may include information you provide directly and information generated when you use the site.
Contact and account information
We may collect your name, email address, verification information and other details you provide when you contact us or use an account or inquiry feature.
Messages and piece context
When you ask about a piece, we may collect your message together with the relevant SKU, page, destination, shipping context, order reference or reservation information you provide.
Order, reservation and shipping information
If you reserve or purchase a piece, we may collect information needed to manage the reservation, confirm the order, prepare shipment, provide delivery updates and support the transaction.
Photos and attachments
If you send a photo or other attachment, we may store the file together with basic file information so we can review and respond to your request.
Device, security and usage information
Our services may receive IP address, browser and device information, timestamps, page context, cookies, session identifiers and security signals used to operate and protect the site.
Payment information
Payment credentials are processed by the payment processor made available at checkout, including Stripe where applicable. DRIFT CURIO does not receive or store your full payment-card number or card security code. We may receive transaction status, transaction identifiers, amount and limited payment-method details needed to confirm and support a transaction.
How we use information
- Operate the site. Provide and maintain site features, sessions and security controls.
- Respond to you. Handle questions about exact pieces, availability, shipping, returns and support.
- Manage reservations and orders. Confirm piece identity, reservations, transactions, packaging, shipment and delivery-related records.
- Process payments. Confirm payment status and support transaction, refund and dispute handling.
- Protect the service. Prevent duplicate submissions, abuse, fraud, unauthorized access and other security issues.
- Maintain records. Keep records reasonably necessary for customer service, accounting, legal obligations and dispute resolution.
Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, transaction records, security, fraud prevention, disputes and applicable legal or accounting requirements.
Verification challenge
A one-time sign-in verification challenge expires after ten minutes.
Inquiry session
A passwordless inquiry session is issued with a thirty-day expiry and can be revoked earlier when you sign out.
Temporary reservation
A temporary reservation and its browser ownership reference expire after thirty minutes unless the service indicates otherwise.
Customer, transaction and support records
Other records are kept only for as long as reasonably necessary for customer service, transaction records, fraud prevention, dispute handling, security and applicable legal or accounting obligations. They may then be deleted or anonymized where appropriate.
Your choices and privacy requests
Depending on where you live, you may have rights relating to your personal information, such as requesting access, correction or deletion, or objecting to or restricting certain processing. We may need to verify your identity before completing a request.
You can control browser cookies through your browser settings. Disabling cookies that are necessary for security, sign-in or reservations may affect site functionality.
DRIFT CURIO is not directed to children who are below the age at which they may lawfully provide personal information without parental or guardian consent in their jurisdiction.
Contact and policy changes
For privacy questions or requests, use the contact information or contact method provided on our Contact page.
We may update this Privacy Policy from time to time to reflect changes to our services, providers or legal requirements. The effective date at the top of this page identifies the current version.